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ABC Corp. selected employees and managers from across the organization to find new ways to serve its customers. The team operated independently of the main organization and experimented with new service delivery approaches. This team is most similar to
A. the sequential approach to organizational change.
B. a parallel learning structure.
C. the appreciative inquiry approach to organizational change.
D. the process of diffusing organizational change.
E. the process of creating an urgency to change.

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Answer:

B. a parallel learning structure.

Explanation:

By definition, a parallel learning structure is an informal structure in which different members collectively solve a problem. This group is made up of employees from various levels and functions within the organization who practice open communication outside of and parallel to the normal, hierarchical structure. ABC Corp. meets these criteria and therefore choice B would be the correct answer.

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