Reducing service time variability is another lever to push for the actual reduction of wait times. this can be accomplished by employee training
Every organization—whether it creates products or offers services—views its primary responsibility as providing customers with high-quality items.
A firm must therefore use resources (materials, labor, money, and information) as efficiently as possible to produce goods or services to compete with other organizations.
Operations managers are the senior managers that oversee this change process. All of the tasks necessary to turn a product concept into a finished good are handled by operations management (OM).
Operations managers often participate in the planning and management of the systems that generate commodities and services.
Therefore, Reducing service time variability is another lever to push for the actual reduction of wait times. this can be accomplished by employee training
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