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Susan's job as a psychologist requires her to remain calm and supportive even when her clients become abusive or hostile. This is referred to as emotional labor on the job.
What does emotional labor entail?
The process of controlling emotions and outward manifestations in order to meet the emotional demands of a job is known as emotional labor. Workers are specifically expected to control their emotions when interacting with clients, coworkers, and managers.
In addition to the suppression of emotions that are felt but not expressed, this also includes analysis and decision-making in relation to the expression of emotion, whether or not it is actually felt. This is done in an effort to evoke in the customer or client a certain emotion that will enable the business or organization to succeed.
Learn more about emotional labor with the help of the given link:
brainly.com/question/26633620
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