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When the owners of Crepes a la Nana arrive at the brunch they were booked to cater, they are greeted by an angry customer. He claims they are late, but MaryAnn insists they are on time. Nana, not wanting to focus on who is right or wrong, steps in to communicate a new plan. Which rule of service recovery is Nana demonstrating?

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gauravsingh23VT

Fix the customer's problem is the rule of service recovery is Nana demonstrating.

What is customer's problem?

Customer complaints are forms of feedback that point out problems with the products or services your company provides. These are opportunities for your business to improve internal processes and customer experiences.

Finding solutions to customer service problems is crucial if you want your consumers to be satisfied. It also enables the business to identify service gaps and make plans for bringing about improvements.

Thus, Fix the customer's problem.

For more information about customer's problem, click here:

https://brainly.com/question/20715890

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